Amusements Support Manager & Administrator

About the role

Are you highly organised with experience in coordinating and managing schedules?

Do you have strong administation skills and attention to detail?

Are you looking to join a business that is financially stable with very exciting expansion plans?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as our Amusements Support Manager & Administrator, in return you'll get:

• Access to our Electric Vehicle scheme
• 22 days holiday + additional days with length of service
• 50% off food when you are working in centres
• Optional pension plan
• Ongoing training and development with access to development programmes
• Free games vouchers every month
• 30% discount off food and drink for you and up to five friends
• Access to our Employee Assistance Programme (EAP) for you and your family
  
• Opportunity to join our healthcare cash plan
• Financial long service awards
• A £15 donation to our charity partner when you complete your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
  

The What...

As an Amusements Support Manager & Administrator, you will be responsible for coordinating and maintaining the planning of all Amusement Academies, including scheduling, venue sourcing, team communication, and ensuring all necessary materials and supplies are prepared. You will work closely with suppliers, ensuring alignment with our requirements. You will support the Head of Amusements with administrative tasks such as collating weekly and monthly reports, and assisting with the coordination of new centre openings, VIP events, and investment planning related to equipment and supplies. A key part of the role will also involve managing diary events for the team, including conference calls, regional meetings, team meetings, business reviews, and supplier days, ensuring smooth operations and effective communication across all activities.

Amusements specific

• Working with the Head of Amusements to ensure all new and existing product is correctly listed, priced, communicated and accounted for on varied computer platforms.
• To work with the various Amusements suppliers to coordinate availability, deliveries, forward forecasting, and emergency drops as needed by Head of Amusements.
• Awareness and management of all repairs outstanding, change orders, ticket orders, centre product requests.
• To oversee the month-end stocktake process, log errors, communicating trends to the aligned support managers and centre managers.
• Analysis of service outputs from SMG, Pro Insight, complaints and refunds
• Working in conjunction with the Customer Contact Centre and Marketing team to update the support team with any new product additions.
• Reviewing and updating centres collection sheets by contractor.
• Daily review of Nayax reconciliation.
• To ensure relevant security and collection procedures are in place along with appropriate monitoring procedures e.g. audits.
• To ensure compliance with licensing and gambling laws.
• To analyse weekly figures, monitor their accuracy and follow up with centres on exceptions, movements and trends, machine changes, opportunities and problems.
• To ensure a good quality of service is provided to centres in terms of machine changes, collections and up-to-date machines.
• To maximise machine income and minimise downtime.
• To support aligned centres and RSM, ensuring the Amusements 4 pillars (Presentation, Settings, Security & Compliance) are alive in each centre.

To be successful, you'll have:

• Understanding and knowledge of the amusement arcade business
• Understanding and knowledge of the relevant regulatory environment
• Excellent communicator and team player
• Highly organised
• Self-confidence, energy and enthusiasm
• ‘Hands on’ and proactive approach
• Good knowledge of Microsoft Office
• Ability to communicate on all levels
• Ability to work as part of a team
• Ability to work on own initiative
• Must be prepared to travel across U.K.
• Own transport and driving license

The Who...

Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.

Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.

Now with 75 centres across the UK and 15 centres in Canada, operating under the Hollywood Bowl, Puttstars and Splitsville brands, we’re proud to be ambitious market leaders in experiential family entertainment.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.

At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.