About the role
At Hollywood Bowl Group, we’re all about creating brilliant experiences, for our customers and our teams.
BUT...we are evolving. Hollywood Bowl will always be the game’s biggest fan, but other activities are increasingly becoming a reason to visit, with products such as interactive darts, karaoke and karts growing in importance across the business.
We are now looking for a Product Manager to help shape our future.
The Why...
Join Hollywood Bowl Group as our Product Manager, in return you'll get:
- Access to our Electric Vehicle scheme
- 22 days holiday + additional days with length of service
- 50% off food when you are working in centres
- Optional pension plan
- Ongoing training and development with access to development programmes and apprenticeship schemes
- Free games vouchers every month
- 30% discount off food and drink for you and up to five friends
- Access to our Employee Assistance Programme (EAP) for you and your family
- Opportunity to join our healthcare cash plan
- Financial long service awards
- A £15 donation to our charity partner when you complete your induction
- Enhanced maternity, paternity, adoption, and shared parental leave benefits
The What...
The Product Manager will work across the activity product mix and help to shape the future portfolio for Hollywood Bowl, providing leadership, direction and coordination across product activity.
Reporting to and partnering with the Product Director, this role is pivotal to commercial success, first-class customer experience and the continued evolution of the Hollywood Bowl activity offer across the estate.
You will:
- Partner with the Product Director to help shape and evolve the product strategy across amusements, food and drink, and emerging activity propositions
- Work across Product, Operations, Marketing, Property, Finance, suppliers and centre teams to ensure new activity concepts are commercially robust, operationally deliverable and aligned to the wider customer proposition
- Build trusted relationships across senior stakeholder groups, influencing decisions and supporting joined-up delivery across the business
- Oversee the commercial performance of the activity portfolio, using data and insight to identify opportunities to grow revenue, improve margin, optimise space and strengthen customer experience
- Support the Product Director with commercial analysis, strategic recommendations and decision-making for new builds, refurbishments, trials, rollouts and wider business projects
- Lead and support new product opportunities. Identifying market trends, competitor activity and innovation opportunities that could strengthen the Hollywood Bowl activity portfolio.
To be successful, you'll have:
- Previous experience in a senior commercial, product, category, leisure, retail, hospitality or multi-site operational role
- Strong commercial awareness, with the ability to understand revenue, margin, return on investment, space utilisation, guest experience and operational impact
- Experience of shaping plans, leading delivery and translating strategic objectives into practical actions across multiple workstreams
- Confident stakeholder management skills, with the ability to influence and work effectively with senior internal teams, external suppliers and operational stakeholders
- Ability to interpret performance data and market insight, turning findings into clear recommendations that improve commercial performance and customer experience
- Strong organisation and project management skills, with the ability to manage multiple priorities, stakeholders, suppliers and deadlines at pace
- A creator of positive energy with a genuine passion for delivering market-leading activities, engaging customer experiences and strong commercial performance
The Who...
Hollywood Bowl Group has a passion for bringing families and friends together for affordable fun and healthy competition.
Following our listing on the main stock market in 2016 we became Hollywood Bowl Group, seeking out the perfect locations for our bowling and golf centres nationwide. We formed our customer proposition, built on real feedback, and went from strength to strength with our in-centre game technology and online scoring systems.
Now with over 75 centres across the UK, operating under the Hollywood Bowl and Puttstars brands, we’re proud to be ambitious market leaders in experiential family entertainment.
We continue to expand our estate and look for profitable opportunities to grow, with an average of three new sites opening each year.
At Hollywood Bowl Group, we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.
